What our customers have to say about our beef customer service
There is a reason that I drive 450 miles for your beef. Your beef is simply the very best tasting grass fed beef that I have ever had. And believe me, I have searched for beef of equal quality in both Arizona and Oregon, but nothing can match your beef. Incredibly good flavor. Every time I cook even a hamburger, I am just amazed at how much better the flavor is than other beef that I have had. Keep up the good work.T. Flinn, Prescott, AZ
Mimi, I’m glad I remembered to re-order before you were sold out. I sure loved the beef I purchased last year and can’t thank you enough for continuing to provide such a good and important product. I like eating healthy and have tried other grass fed beef but none that compares to yours. If it wasn’t for you and Tom I’d be doing like a lot of other folks are doing, holding my nose to eat tough, bland tasting meat just to eat healthy and there’s a lot of folks who will tell you that is what it is supposed to taste like! Well, I’m not telling them any different since you don’t have any extras anyway, we’ll just keep you a secret for as long as that lasts.:-)R. Hoskinson, Alamogordo, NM
This beef tastes excellent and because of the way it is raised and processed, a healthier source of nutrients. I grew up on home raised meats and it does indeed make a difference. I have prepared most of the cuts provided by JX and all have been outstanding. I even got some marrow bones and they were perfect. Roasted and spread the marrow on garlic bread and it tasted better than butter. Threw the roasted bones in a crock pot and cooked them for 36 hours and got great stock (bone broth).
The kabob cuts serve as small steaks for me, browned in a cast iron skillet and finished in the oven for 5 minutes. Shrinkage is minimal due to the 21 day aging and the meat is very tender and needs less seasoning than conventional beef IMO. There is very little fat on most cuts although some is available in the roasts. What fat does render out is clear and it solidifies very white. I save it all and either add it back in to roasts or ground beef or use it in other dishes.
The pricing is very reasonable considering the processing costs including the aging time. I am fortunate to live in the same area and can pick my orders up when Mimi comes to town.Marcia Bell, Texico, NM
The beef that we bought from you this fall is excellent, as usual. I have tried several of the cuts and have been very pleased with all of them. Because of allergies and sensitivities to many things added to our foods, your beef is the only beef I can easily and comfortably digest. Thanks for making great food available to us!C. Balch, Clovis, NM
The JX Ranch Natural Beef is much more than a producer of succulent tender meat. The owners Tom and Mimi are genuine people–Tom from New Mexico, and Mimi from Sweden, the perfect friendly combination. This is a review of the JX Ranch Natural Beef, but I have to say a few words on the other side to these great people. Not only do they produce wonderful Natural Beef, they also run a 7,000-acre working ranch by themselves.
Operated since 2004 the JX Ranch produces all Natural Beef, grass finished, dry aged, lean and hormone free beef. I was referred to this place by my good friend Vanessa. Mimi comes to Clovis about every 3 weeks. This is defiantly a “Word of Mouth” business, and I have heard a lot of good from many people.
I love this beef, very high quality. It would be very hard to go back to super-market meat. Also as a test, I made jerky out of the cubed beef, and the sirloin steak that was seared on the grill. I have to be honest, I received some high marks on the jerky, but I have to give the credit to JX Ranch’s beef.W. Bartrand, Clovis, NM
I just wanted to drop you a line and let you know how wonderful your meat is. I ran out of meat while you were sold out, so I bought some grass fed beef from another grower. The taste and tenderness just weren’t there. There was no comparison to your beef. I got the grill pack last week from you (my usual) and I cooked a Rib-Eye Steak last night on the stove, (too much snow on the grill) and it was actually extremely tasty and tender. I figured it would be okay cooked in the house, but was very surprised at how good it was. Everything from hamburger to steaks, yours is simply the best. Thank you for doing what you do. Customers forever……K & R Beckner, Clovis, NM
I can’t tell you how much I have enjoyed the lovely grass fed beef my friend Belinda had you send me as a most generous and thoughtful Christmas gift. The taste is mellow, and in virtually every way I cooked it, (I’ve had burgers, chili, and beef stew so far) it was tender, juicy and flavorful, without excess fat or grease. Easily the best burger I have ever had, so tender. Beyond that, I like knowing where my food comes from, what is and more importantly ISN’T in it, and to know that it was humanely raised without drugs or hormones that none of us need in our food. Thank you for hanging on in what must be a difficult business – the product you provide is well worth the effort. I will be back for more. Thanks to you and Tom for your hard work, it is most appreciated!H. Hutchinson, New Hampshire
I wanted to tell you how phenomenal your beef is. I’ve also tried the hamburger, which is the best I’ve had in my entire life. Here I thought American beef was overrated because I’d turned off on it based on what I could get in the grocery store. In reality the solution was at your ranch!”R.A. Williams, NM
My Mother in Law found an organic farm in Southern Colorado that sells and raises all kinds of organic pasture raised meats and milk and cheeses and who knows what else. She was there and so we had her bring a couple of packages of ground beef since we were out of yours. The difference was pretty surprising. I don’t know what they do different but it was much tougher, more gristle, and had an off flavor. Even my 5 year old son didn’t want his spaghetti when I used the other beef, so I know is wasn’t just my husband and me! Thank you for providing us such high quality beef! I am so happy to have a local source providing what I consider the best beef around.M. Sweeney, Santa Fe, NM
I’ve been eating grass fed beef for a while now (several years) and can honestly say I ate the juiciest, tastiest burger I’ve had in years. Thank you! I can’t wait to make a roast this week.T. Barnes, Clovis, NM
I ordered a full cow from you about a month ago and I just wanted to write after I have had a chance to sample many of the cuts. First the quality of the beef is great, better than I had hoped. It is full of flavor as I expected. But what surprised me was the quality of the lower end cuts. Two nights ago I served just a simple chuck steak which I marinated for a short time and it was very tender and tasty. The stew meat was ready to eat in a shorter than normal time and without the need of a pressure cooker to reduce the connective tissue. I will be ordering more in the future. Please email me when I need to place my next order so I don’t miss the date. Thanks.M. Bettencourt, Albuquerque, NM
After watching the documentary “Food, Inc.” I stopped buying mega farm beef in all forms. I honestly thought that the cost of local, natural, grass fed beef was going to be too prohibitive to keep beef in our diet. A few weeks later I saw an ad in New Mexico Magazine for JX Ranch and visited their web site. The cost is not prohibitive at all and is in fact an excellent deal for such quality beef. After our first budget variety pack arrived I knew we’d be customers for life.
As if the ranching practices weren’t enough to convince me they are a smart choice, what really sold me was the taste and even the smell while cooking. I grew up in south America where any beef we ate came fresh from the butcher down the street. When we moved back to the U.S. in the 90s, we ate “mega-farm” beef because that’s what was readily available in Michigan, Texas and Alabama where we lived. I started to forget what quality beef tasted like until now. I am so excited to be reminded of that familiar aroma and to now be able to provide my family with the same. Thank you for all your hard work, Tom & Mimi!
Thank you so much for your EXCELLENT customer service! My family and I loved the ground beef and can’t wait to try the rest of the cuts of beef in our package. I am so happy that we finally found superb quality beef that I can feed my family and know that I am feeding them natural, healthy & fresh beef. I will definitely continue to purchase from JX Ranch and recommend to friends and family. THANK YOU!!!R. Philips, Albuquerque, NM
While shopping, I would cringe at the idea of feeding my family meat from an unknown source; it was tasteless, tough, and questionable. After buying your beef, I relish the thought of cooking a wonderful meal, free from any doubt regarding the taste, texture, or origin of food my family is consuming. Every time I take out a package of meat to cook, grill, or smoke, I know it is going to be flavorful, lean, and tender. Not to mention the relief of knowing exactly where our meat is coming from, how it has been raised, and how it has been processed. The steaks are so tender, my 5 year old daughter eats her share and then begs for more. The roasts are so flavorful I don’t have to use any seasoning, just the natural taste is enough; coming out so tender no knife is needed. The hamburger is lean and cooks without shrinking; no more fillers needed to grill hamburgers! I am impressed with the quality of this beef and know without a doubt I will never purchase meat from a store again. My family and I thank you for the opportunity to have a healthy alternative to what is offered in stores.Catherine S., Roswell, NM
I want to let you know how much we love your beef! My husband thought I was crazy to drive all the way to Tucumcari just to buy meat. Once we started cooking with it he knew why. The hamburger is unmatched in taste from anything I have found since arriving in New Mexico. The tenderloin is probably the best I have ever tasted. I like to eat a good cut of meat prepared medium rare to rare and that is exactly what I did with the first of the steaks I tried. Excellent! I’ll be back for sure.L. Hester, Clovis, NM
I have had the chance to taste several meat cuts from the variety pack and I am delighted with all of them. The taste is so much better than what is available commercially through grocery stores, and even what I’ve tried from the more “natural” stores. I was amazed at how dense and lean it is! Each cut is top quality! The variety pack seems like a good quantity for me at this time, so I am definitely going to be a regular monthly customer. I am so happy to have found your website. Thank you and keep up the good works!L. Gora, Los Ranchos, NM
I picked up my 1/4 beef in Ft. Sumner and had my first taste of it last night. Nothing fancy, just a steak with some beans, and honestly, it was one of the best-tasting steaks I think I’ve ever eaten. I grew up on a farm where we raised our own beef, no hormones, etc. just grass-fed until we butchered them…that steak last night reminded me of that—perfect! Thanks so much. I will certainly recommend you to anyone interested in good beef.G. Zeta, Albuquerque, NM
I am very satisfied with my beef order that I received a couple of weeks ago. I have tried the steaks, roasts and hamburger and was immensely pleased. Thanks again for the luscious beef.R. Tobyas, Albuquerque, NM
Can’t even begin to tell you how wonderful the quality of this JX Ranch Beef really is! We order the tenderloin and sirloin steaks, kabob beef, and small roasts! The steaks are tender, juicy and wonderful!!! The kabob beef is so tender that you can use it as small steaks or in stroganoff and other recipes; of course, the beef and vegetable kabob is killer! We have ordered twice this year and hope to continue!!! We live in Albuquerque and Mimi is such a delight to order from and offers recipe suggestions and cuts our roasts to the size we want! You can’t go wrong…this is the best grass-fed natural beef you can buy!Marcia S, Albuquerque, NM
We ordered the Variety Sample Pack and you asked to get back to you after we tried some, and here it is; We’ve tried some of the steaks (ribeye and tenderloin), ground-beef, and the stew meat. Both my wife Nancy and I think this beef is absolutely delicious!
When we use up a little more we’ll be placing another order! In fact, we are now considering purchasing a freezer so we can order half a cow. There is a great flavor from this meat that we don’t get from the stores, and we’re hooked.R & D Parmelee, Albuquerque, NM
We love love LOVED the beef and made sure to order some more this year. It’s the best beef we have ever had!!:))Vicky D., Gallup, NM
I have had the opportunity to order different cuts of meat from JX Ranch over the past several months. A couple of months ago i decided to try meat from another ranch that delivers to the local area. I only ordered beef from there once because that taste, texture and tenderness of the meat at JX Ranch Natural Beef is far superior and is worth the extra money. I highly recommend them for your natural, grass fed beef needs. I for one will not be ordering from anyone else in the future.Beth H., Clovis, NM
I just wanted to let you know that we picked up the beef and it’s fantastic! We’ve had some steaks and I used the hamburger for some sloppy joes tonight and everything is coming out wonderful. We’ve been really pleased with the entire process. This is the first time we’ve been able to purchase in bulk and I think we’ll definitely continue to do so in the future.R. Jackson, Albuquerque, NM
JX beef has been the “hit” of many a dinner and event this year in San Clemente. People don’t believe there’s much difference between high-quality, store-bought beef and JX beef…until the first bite! Thanks, Tom and Mimi, for taking such good care of the land, the grass, and the cattle, and for turning out such an outstanding product.V. Smith, Albuquerque, Los Lunas, NM
Problem: My favorite food in the world is steak (no joke) – I LOVE an extremely marbled, corn-fed rib-eye. Unfortunately, corn-fed beef has been linked to all kinds of maladies, most notably heart disease, which is the #1 cause of death for men and women in the United States (moral: beware the meat counter at your local grocery store).
Solution: Well I’ve been trying to like grass-fed beef for over 7 years now and until now, I just wasn’t sold. I’ve tried lots of different grass-fed beef from lots of different farms and I always have the same issue: while the flavor is great, the steaks (NY strip, Ribeye, etc.) are always too tough regardless of how they are cooked. So when I moved to El Paso a year ago to start medical school I decided to take a chance on Tom and Mimi’s beef. I bought 1/4 beef, but then it just sat in my freezer for over six months. I’ve guess since I’ve been burned by grass-fed beef so many times and I was honestly too scared of being disappointed again.
Anyway, I tried it today and I’m in total shock – the ribeye I made was one of the best (maybe the best?) steak I’ve EVER had. I’ve worked at a well known steak house for years that prided themselves in their dry aging process and am a self-certified food snob and as such am well acquainted with some of the best steak available for consumption. It had all the flavor I was expecting from grass fed beef – but it was also melt in your mouth tender (due to the dry aging process). Not having all the fat was odd – for about a nanosecond!
Even my husband, who in some ways is a tougher critic than I am (he isn’t the least bit romanced by the health aspects of grass fed beef and always wants to know why we can’t just get all of our meat from Sam’s Club) was extremely impressed (his eyes got really wide and was like “this steak is good!!!”). So try it even if you are a nervous steak eater – You won’t be disappointed!!!
Thank you for your wonderful customer service and the delicious beef. I bought some from a place in Colorado last year and the beef was very tough and had a “gamy” taste to it. Not so with your beef. It is very tender and has a great flavor. You definitely have a repeat customer in me! Thanks for the Christmas card you sent to us. Very thoughtful. Anyway, it tastes great and you guys have the best customer service around! I will certainly be talking to you again later this year when we place our repeat order.B. Copithorne, NM
We are absolutely enjoying the beef. My daughter was visiting us and her comment about it was that it tasted “beefier”. It does have a wonderful concentrated rich flavor that you can’t find in any supermarket. Thanks for a wonderful product.T. Hawk, Alamogordo, NM
I just wanted to let you know that we picked up the beef and it’s fantastic! We’ve had some steaks and I used the hamburger for some sloppy joes tonight and everything is coming out wonderful. We’ve been really pleased with the entire process. This is the first time we’ve been able to purchase in bulk and I think we’ll definitely continue to do so in the future.R. Jackson, Clovis
We have had our grass fed beef for about 6 months now, and have thoroughly enjoyed the quality of the meat. The Sirloin steaks are extremely tender; the Rib-eyes are even more tender, and all the meat has an excellent flavor. The ground beef is lean and tasty and makes wonderful hamburgers and meatloaves. The roasts are excellent, and the recipe Mimi sent made the best pot roast I have ever eaten! An important bonus for my family is that we are getting all the nourishment and healthy balance of Omega 3 and Omega 6 in our diet from a fully grass fed beef. I have already reserved my beef for next fall and will be a regular customer from now on!M. Robinson, Los Lunas, NM
I just wanted to let you know that my wife and I have been eating grass-fed beef for two years now, and what we got from you this past weekend is the best we have tasted by far.P & F Waller, Alamogordo, NM
The beef is great! We just had our ‘second dose’ today…ground beef for tacos. The steaks were awesome. I only eat well done meat, and I know that it ‘ruins’ the meat, but it is the only way I can eat meat…with your beef, well done is not a problem! For the first time in my life, I ate a steak that wasn’t dry or hard. I could chew it! My husband, with a medium doneness, cut the steak like butter. Truly amazing! I’ve been spreading the word already! And I definitely want to order a half custom cut beer this fall.R. McGinnis, Las Cruces, NM
I made tacos with your ground beef tonight, and was blown away. I have never, ever had such amazing meat in my life. The difference between your ground beef and store bought is like eating cardboard and calling it a cracker. This meat is simply amazing. There is now way I can be satisfied with store-bought grain-fed meat ever again. Thank you!!!S. Griffith, Roswell, NM
The beef is great. We have only had the ground beef and a roast, but they have been excellent. My roast beef; 1.5 hours in my grandma’s pressure cooker with wine and broth and garlic–my husband took the first bite and said “I think you really have something going with this Tucumcari connection”. Lean and flavorful. No more.. how can I describe the store beef.. no more “muckiness” when you take it out of the wrapper. I guess that would be the fat. I will order more when we run low.J. Tarr, Socorro, NM
We ABSOLUTELY LOVE the beef!!! I will refer anyone looking for beef to you. It is simply the best I have had since buffalo. I feel so good after eating it too. Thank you, thank you!!Dr. B. Babits, DVM, Taos, NM
What’s important to me is insuring my son eats a natural diet. Free of foods containing chemicals, antibiotics, pesticides and other harmful elements. He is only two and probably doesn’t know a cow from a horse but your beef is an investment in his future. One that will hopefully be long and healthy.R. Kelly, Roswell, NM
We received Variety Pack of beef for Christmas – What a wonderful gift! First, it came very well packed for travel. Second it came well portioned and well wrapped for easy freezer storage. The meat has a really well defined flavor and is quite tender. We used to raise some of our own meat on a small NH farm and it is very encouraging to know that the meat we eat has been raised and fed in a natural and respectful setting. We recommend these products if you like to eat well!O. Perry, Dover, New Hampshire
We have had a chance to serve the beef and it is wonderful. We had Rib-eye steaks for my husband’s birthday that were delicious. We’ve also enjoyed the ground beef and shish kabob. Our experience buying from you has been all positive. This is our first experience buying ¼ beef, but as soon as our freezer gets low, we’ll get in touch. If you could keep us in mind for a reminder letter/order form in the future, that would be great. Thank you again and we appreciate your attention to our order and the follow-up.C. Earp, Santa Fe, NM
Just a quick note to let you know that my order came in and all is well and frozen solid. And I did have a chance to try some burger from the first shipment and it was fantastic!!! You have a new satisfied customer and will be sure to spread the good word.J. Jarvis, Albuquerque, NM
We just had a roast and it was wonderful and, our first sirloin was like eating filet. Even Charley, our poodle, thanks you for the bones. We’re very happy with the beef. You’re doing a great job.M. Hoehman, Albuquerque, NM
The meat is fantastic, had the tenderloin last week and was the best we have ever had.C. Ferry, Las Cruces, NM